TERMS & CONDITIONS

Order Confirmations: Orders will be processed immediately without verbal confirmation unless requested otherwise on the order form. You will receive an order acknowledgement e-mail once our order is entered into our ordering system. You will also receive an order confirmation e-mail once your job has been approved by our order processing department (once we confirm that the pricing, timeline and other details are correct). You will also be e-mailed an invoice after the order is processed.

Payment: Full payment must be received before products will be shipped. Payment can be made with company checks, money orders, Visa, MasterCard, American Express, Discover or a cashier's checks. Out of State Checks require 3-5 Business Days to Process. There is a $30.00 charge for returned checks. All jobs over $1,000 require at least a 50% deposit when the order is placed. The balance is due before the job is shipped. Your credit card will be charged for the full amount as soon as your print job goes to press. A 4% surcharge will be charged if you chose to pay for the postage of your direct mail services by credit card. You will be e-mailed an invoice after the order is processed.

Deposits: All jobs over $1,000 require a 50% deposit. The balance is due before the job will ship. Design deposits require a 50% deposit before design will start.

Turnaround Times: Transit times are not included in the quoted turnaround time. Due to the possibility of file problems and technical malfunctions, time sensitive jobs should be planned in advance. Turnaround times reflect an average completion time of normal orders. These times are not guaranteed. Turnaround times are quoted in working business days. Weekends, Holidays and Transit times are not included. Turnaround times will begin when there are no longer any holds on your job (proof is approved, payment received, correct order form. If a hardcopy proof is required, turnaround begins when the proof is received. Please allow additional time for additional services such as direct mail services, folding, scoring, die cutting, etc. We will refund your rush fee is we cannot accomodate the rush requirement.

Minor Prepress Modifications: Files must be submitted ready to print in order to receive quoted prices and the advertised turnaround times. Our prepress department can make MINOR modifications which require less then 30 minutes of work for a $20 fee. Minor modifications will include one of the following: adding bleed to 2 sided document (if there is a solid background behind the text), replacing up to 3 images, making minor text changes (address, phone numbers, etc), switching digital files from RGB to CMYK, resizing files to our specifications. If you chose the option of allowing us to adjust your artwork for the $20 fee, we will make the adjustments and include the fee on your invoice.Additional prepress or design work will incur an addition fees billed at $60/hr.

Mailing In Your Order: Any orders not submitted through this website must be accompanied by a complete order form, digital files, hard copy proof, previously printed print sample and direct mail lists (if applicable). All special instructions, or quotes should be stated when the order is placed. Enclosures such as artwork, proofs and check/money orders must be mentioned . Please double check all files before they are submitted. We will print files as they are received. Please do not send us the only copy of your digital files or proofs. We will not be responsible for any misplaced media.

Accepted Programs: Quark XPress, Adobe Photoshop, Adobe Pagemaker, Adobe Illustrator, Adobe Photoshop, In Design and Macromedia Freehand, MS Publisher and Microsoft Word. If you are using another professional graphic design program such as Corel Draw you can export or save the file into one of the above mentioned formats.

Accepted File Formats: We accept the following file formats: PDF, EPS, TIFF, JPEG, .PUB and .DOC.

Estimated Due Date On Our Website: The estimated ship dates listed on our website are only the estimated time of completion of the job. These dates are estimates and are not guaranteed. Jobs requiring additional bindery, direct mail services will take longer to ship.

Reorders: If you are reordering a previous job, please make sure to reference the old job number and estimated print date. If you want us to match colors to a previously printed order, please provide us with 3 printed pieces of the previous job. This must be done to ensure proper color matching.

Proofs: Upon request, we have 2 options for proofs.

Electronic proof: Upon request we will provide you with a free electronic proof via email. If a proof is not requested, we will only provide you with a digital proof if we have concerns about your digital files. This proof is intended for layout and spelling purposes only, not for color accuracy. When printing your job we cannot match colors to digital proofs.

Hardcopy proof: Upon request we can provide you with an accredited EPSON 7600 hardcopy proof. The charge is $75 (d) + shipping per 12"x18" per printout. This proof is 80-90% color accurate and can be used when color is critical. All hardcopy proofs must be signed and returned in order for us to match colors on press. We cannot match colors if an accredited proof is not submitted or purchased. We will not be able to match colors to your proof if the proof is not printed on an accredited and calibrated printer. Changes to hardcopy proofs should NOT be specified on the hardcopy proof as the proofs are only used for color matching purposes. We will not be responsible for any mistakes that are not caught in the proofing process.
Please review your proof carefully as it will be your last opportunity to catch any mistakes. We will not be responsible for mistakes that are not caught in the proofing process.

Shipping: Prices do not include shipping. Most full color printed items are ship FOB- S. Florida. To ensure timely shipping of your job, any shipping instructions must be submitted with your order form. All instructions or changes in shipping must be submitted in writing via e-mail or fax the day prior to when the job is supposed to ship. Changes and delays in submitting shipping instructions in shipping instructions might cause delays in shipping.

We are not responsible for any loss, damage or shipping delays caused by a delivery carrier. Claims for damage caused during the shipping process must be reported in writing and with a phone call within 1 business day of receipt of the shipment. The carrier will be coming out to fill out a claim and review the information regarding the claim. Please make sure the entire contents of the shipment are available during the time of inspection. If the product is not available, the carrier may deny the claim. We recommend that you take digital pictures of your package. Please call for shipping estimates and in-transit times before placing your order. Ground shipments can take up to 8 working days.Only products shipped on our UPS account may be shipped COD. All CODs must be paid with a cashier's check or money order. Drop shipments to 3 or more locations will incur an additional $5 fee per location.

Claims for damage caused during the shipping process must be reported in writing and with a phone call within 1 business day of receipt of the shipment. The carrier will be coming out to fill out a claim and review the information regarding the claim. Please make sure the entire contents of the shipment are available during the time of inspection. If the product is not available, the carrier may deny the claim. We also recommend that you take digital pictures of your package.


Design Work: Design deposits require a 50% deposit before design will start. Design Work is billed at $60/hr. Custom Design quotes must be mentioned when placing the order. When sending in a job to be designed, please fill out the Design Information Form on our order processing wizard. This will allow you to upload all related art as well as provide us with text that is supposed to be used in the design. All text must be submitted in as digital text. Additional data entry fee might apply if a considerable amount of text is submitted on a paper. We will provide you with a quote once we have all of the details and artwork for your job.

Color/Bleed: The Gang runs process allows us to minimize your costs by grouping together several jobs on the same print run. This allows us to split all the fixed costs (plate-making, make-ready and press time) between all jobs that are printed on the gang run thereby saving your up to hundreds of dollars. Your promotional piece will be as accurate a representation possible based on the materials you supply. However, the gang run process does not allow us to guarantee exact color match without the purchase of an accredited proof. In addition, actual advertised sizes may vary by up to 1/8" on all sides.

Some color are more susceptible to fluctuation then others. These colors include blue, red, purple, orange and black. Please pay close attention to the CMYK percentages used in the design process as these can easily shift on press.

Small black text should be set up as a pure black: C=0%, M=0%, Y=0% and K=100%. If you are rich solid rich black, we recommend that you use the following percentages: C=40%, M=0%, Y=0% and K=100

Quotes: Quotations are based on the accuracy of the specifications provided. We can re-quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed are to the client's knowledge correct, and there are no conditions or agreements relating to the order, which are not written, or accompanying said order. Written quotes will be honored for 30 days if submitted when the order is placed, unless otherwise noted on the price quote.

Over/Under Runs - We will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. The generally accepted trade practice for under runs is plus or minus 10%. In the event of an under-run, we may bill for the actual quantity delivered below 10%. If you require a specific quantity, we suggest you to order 10% more than your target quantity.

OTHER TERMS & CONDITIONS

• Claims for damages, defects or shortages must be submitted in writing within 10 working days after the delivery of the product.

• In the event of a reprint, all of the original order must be returned at the client's expense.

• Liability is limited to the stated sales price of any defective goods. We will not be liable for any consequential or special damages such as profit losses.

• No returns are accepted without written permission. All sales are final.

• If a mistake in the printing process is confirmed by our plant, we will reprint the job or provide you with a credit off a future order.

• For legal purposes, the venue for any dispute shall be Palm Beach County, Florida, U.S.A.

• All disks containing customer artwork will be kept for 30 days after the job has been received unless specified otherwise on your purchase order.

• Do not send us the only copy of your artwork. We will not be responsible for any misplaced artwork, zip disks, CDs and floppy disks.

• Prices, terms and conditions are subject to change without notice. Please read over the information on our website before placing your order.

• Prices do not include shipping (unless otherwise specified). We require complete shipping instructions the day before a job is scheduled to ship. Changes and delays in submitting shipping instructions in shipping instructions might cause delays in shipping. We are not responsible for any loss, damage or shipping delays caused by a delivery carrier (ie: UPS, Fed Ex, Freight Service, etc).

• We reserve the right to use any items designed or printed in future promotional pieces such as catalogs, fliers, websites, or for any other promotional use. If you do not wish to be included, please send a written request along with your purchase order.

• If a mistake in the printing process is confirmed by our plant, we will reprint the job or provide you with a credit towards a future order.

• Final order forms will be considered legally binding contracts.

• Cancellation of an order after acknowledgement will result in charges for any setup, prepress, printing or shipping costs incurred before cancellation.

• Due to acts of god or unexpected delays we cannot guarantee rush services. An order will not be nullified in the event that we cannot accommodate a rush.

• Please check website frequently for updated information as well as other policies and procedures.